Contact Us FAQ

Below you will find the most common questions and corresponding answers. Click on any of the below links and you will be directed to that section. We have tried to be as thorough as possible with each answer by providing helpful links where appropriate.

Payment Related Questions

What payment options do you offer?

We accept Visa, MasterCard, Discover, American Express, Google Checkout and PayPal. The transaction will appear as BeCleo on your credit card statement. We also accept Cashier's Check and Money Order. For international customers, money orders and cashier's check must be made in U.S dollars. We do not accept personal checks. Please be sure to include your name exactly as it appears on your card and your address as it appears on your billing statement (along with your phone number). We cannot accept any orders which do not match these criteria.

My credit card was declined but I know the card is good. What can I do?

In most cases the reason a credit card is declined is because the billing address you entered during the check out process does not match the address the card issuer has on file (what is referred to as an AVS address mismatch). It is important this information match exactly or your transaction will be declined. Note too that you need to make sure the phone number you provide is the same as what the card issuer has on file. If you've confirmed the information you've provided is correct and your transaction is still declined, we suggest contacting the card issuer. Unfortunately, there's nothing we can do in these situations. We cannot accept an order without authorizing the transaction. If an error message appears and if you try more than three times, you will not be able to use that credit card to shop at BeCleo for two to three business days. So to make a purchase that same day you will have to use a different card.

Is my credit card and personal information secure using your site?

We want you to know we have taken every precaution to ensure you have a positive and safe experience in shopping with us. We take your business seriously and use every reasonable precaution necessary to ensure your shopping experience is safe! BeCleo uses Secure Socket Layer (SSL) encryption to keep your private information and credit card information as secure as possible. From the beginning to the end of your transaction your credit card account number is never stored in our systems. For more details and information on our privacy policy, go to Security and Privacy Policy.

Do you charge sales tax?

We charge sales tax only for orders shipped within the State of California.

IMPORTANT TAX INFORMATION FOR INTERNATIONAL ORDERS: Your package will be subject to import duties and taxes that are levied once the package reaches your country. You, as the importer of the items, must pay additional charges for customs clearance. We have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country; you should contact your local customs office for further information. YOU ARE RESPONSIBLE FOR ANY TAXES AND DUTIES IMPOSED ON YOUR PACKAGE. NO EXCEPTIONS! If for some reason, your package is released to you without paying the customs charges and we get billed by your government for these charges, we will charge your credit card for the amount due.

How to order

On the Web Site

Simply click on buy and that will take you to our web based ordering system. It is quick, easy and safe. Our web site is secure and no one else will be able to access your confidential information. After you place your online order, we will send an order confirmation to your e-mail address so that you know we have received your order.

Shopping Related Questions

If an item is out of stock, when will it be back in stock?

We try to make sure we are never out of stock on any certain item but occasionally, we run out of stock on items particularly with popular items and the closer it gets to a holiday. Our inventory levels are constantly changing so if an item is out of stock one day, there is a good chance it will be back in stock within a few days or few weeks. If you placed on order and it is out of our stock, we will contact you as soon as possible to provide you different choices.

Shipping & Ordering Related Questions

Does BeCleo offer same day shipping?

Yes, we do. Most domestic orders placed before 2:00 PM (Pacific Time) / 5:00 PM (Eastern Time) Monday-Friday will usually ship out the same day. Incorrect billing and/or shipping information may cause shipping delays, as information must be verified.

Your order can be delayed if you leave a note in the comment box like -no signature required- or -leave it on the doorstep/garage if no one is home- or -leave it with our neighbor if no one is home- we do not put those memos on the shipping label.

Same day shipping does not apply to:
* International Orders.
* Orders shipped via postal service.
* Orders placed on Saturdays, Sundays or Holidays.
* Orders shipped to a PO Box, Hawaii, Alaska, Puerto Rico, Guam, Northern
Mariana Island, APO/FPO military addresses or any of the US Territories,
please allow us an additional 1-2 business days to ship your order.

What do I do if the items I received in my shipment are not what I ordered?

While we try our best to process your order as quickly as possible, sometimes errors can occur in fulfilling an order. Other times, the merchandise may be damaged during the shipping process. In these situations we want to do everything we can to fix the error as quickly as possible. If we made an error in the fulfillment of your order (e.g. you received an item you did not order) or if our shipping guarantee was not met, follow the instructions below.

Depending on the item you ordered and the time of year, we may be able to ship the correct item immediately. In other cases that may not be possible. The customer service representative responding to your claim will let you know what we can do and the time frame in which we can do it. In either case, we will need the incorrect item returned to us. Go to our Return Policy for more details about returning your package.

All items are thoroughly checked prior to shipping. If an item is damaged, missing pieces, wrong item sent or destroyed in shipping, please contact us within 3 business days from the date you received the package (excluding Saturday, Sunday and Holidays). After 3 business days have passed, BeCleo will not be responsible for the items.

After my order is submitted, can I make changes to it or cancel it?

Any changes or cancellation must be made before 2:00 PM (Pacific Time) / 5:00 PM (Eastern Time). If you make an error or you want to cancel your order after it has been authorized and shipped, we are sorry but there is nothing we can do until you receive your order. You will need to receive the order first and then return it (in accordance with our return policy) for a refund. If your order has been shipped out, then we are unable to refund your cost of shipping and handling fee. If a package delivery is refused by the customer and sent back to us for any reason, the returned shipping cost will be automatically deducted from the customer's Store Credit or Refund.

If I place an order today, when will I receive it?

Please review our Shipping and Handling.

How can I determine what the shipping costs for my order will be?

Shipping and handling charges are calculated based on the method of shipping you selected, location and the number of items in your shopping basket. After you enter all the required information in your shopping basket, it will automatically calculate your shipping and handling fee to ship your order. For this reason it is not possible for us to tell you the shipping costs for your order until you enter all the required information. The first screen you will see when you click on the 'buy it now' button is the shopping basket page which will present you to enter your zip code, country and shipping options. After you choose your shipping option, you will see the total amount you need to be charge.

Can you ship my order internationally?

Yes, BeCleo is happy to ship internationally. Please review our shipping and handling information and important duty and tax information.

How can I track my order?

Once, we ship your order you will receive an email from us which may include a tracking number. This tracking number will link to the carrier's website where you can track your shipment. We use mostly USPS, UPS and FedEx for shipping.

My shipment was returned to you. What can I do?

If a package delivery is refused or returned by the customer and sent back to us for any reason, the returned shipping cost will be charged to the customer. A package may be reshipped by paying the shipping and handling fee again which is the amount originally paid for the shipping and handling when the order was placed.

I received my shipment but one of the items is broken, missing or wrong item sent. What do I do?

All items are thoroughly checked prior to shipping. If an item is damaged, missing pieces, wrong item sent or destroyed in shipping, do not through away the shipping box we sent, put all the items back inside the box and contact us within 24 hours from the time you received the package (excluding Saturday, Sunday and Holidays). After 24 hours have passed, BeCleo will not be responsible for the items. Please e-mail us with any questions.

Returns & Refund Related Questions

Please review our Return Policy.

Address: 5042 Wilshire Blvd. #145, Los Angeles, CA 90036
Copyright © 2014 BeCleo. All rights reserved.