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BeCleo.com Store Policy


Thank you for visiting BeCleo.com. BeCleo.com is committed to protecting your privacy.

Security & Privacy Policy

BeCleo.com is committed to protecting the privacy of our customers and using this information responsibly. All personal information is kept private and used exclusively to process your order efficiently. Please read below for detailed information about our security & privacy policy.

Secured Purchase

Protecting your order information is a priority for us at BeCleo.com. We make every effort to protect your online order information by using Secure Sockets Layer (SSL) technology and hosting our site in a highly secured environment. Communications between your browser and BeCleo.com's secure server encrypt your confidential information during transmission, ensuring that your purchase stays private and protected.

What is SSL

Secure connection (often called SSL or Secure Sockets Layer) is the industry standard in Web security which is primarily used for transmitting sensitive information over the Internet. When you have a secure connection between your browser and a Web site, no one else can easily access the data that you send across the connection. BeCleo.com uses SSL to encrypt your preferred customer information to give you a high level of security.

Occasionally, your browser might display a security alert to notify you that as you are entering or leaving a secure connection. These alerts serve to tell you when BeCleo.com is taking precautions to keep the information you supply (such as your password) secure while it travels from your computer to the BeCleo.com server. This is normal and you can choose to continue in both cases.


Payment Method

We accept Visa, MasterCard, American Express, Discover, and PayPal. The transaction will appear as BeCleo.com on your credit card statement. We also accept Cashier's Check and Money Order. For international customers, money orders and cashier's check must be made in U.S dollars. We do not accept personal checks. Please be sure to include your name exactly as it appears on your card and your address as it appears on your billing statement (along with your phone number). We cannot accept any orders which do not match these criteria.


Order Policy

If you would like to process your order same day, you should place your order by 2:00 PM (Pacific Time) / 5:00 PM (Eastern Time), (Monday thru Friday). Otherwise, the order will be processed the following business day. Any order placed on the weekend or on a Holiday, will be shipped the next business day on the calendar.

Delivery schedule date is not guaranteed for the delays due to insufficient information provided by customer, terrorism, riots, strikes or other labor disputes civil unrest disruptions in air or ground transportation networks and natural disasters, such as violent storms, earthquake, floods and etc. Incorrect billing and/or shipping information may cause shipping delays, as information must be verified.

Your order can be delayed if you leave a note in the comment box like 'no signature required' or 'leave it on the doorstep/garage if no one is home' or 'leave it with our neighbor if no one's home We do not put those memos on the shipping label.

Make sure to double check the information you have entered before you check out such as:

  • 1. Your name as it appears on the card
  • 2. Billing address on file with your card issuer
  • 3. Card number
  • 4. Card expiration date
  • 5. Card Verification (CID) Number

If an error message appears and if you try more than three times, you will not be able to use that credit card to shop at BeCleo.com for two to three business days. So to make a purchase that same day you will have to use a different card.

Note: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.

Prices, specifications and availability of products are subject to change without notice. Any typographical, photographic or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.


Sales Tax

BeCleo.com applies sales tax on purchases shipped to California .

IMPORTANT TAX INFORMATION FOR INTERNATIONAL ORDERS:
Your package will be subject to import duties and taxes that are levied once the package reaches your country. You, as the importer of the items, must pay additional charges for customs clearance. We have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country; you should contact your local customs office for further information. YOU ARE RESPONSIBLE FOR ANY TAXES AND DUTIES IMPOSED ON YOUR PACKAGE. NO EXCEPTIONS! If for some reason, your package is released to you without paying the customs charges and we get billed by your government for these charges, we will charge your credit card for the amount due.


Cancellation Policy

Any changes or cancellation must be made before 2:00 PM (Pacific Time) / 5:00 PM (Eastern Time). If you make an error or you want to cancel your order after it has been authorized and shipped, we are sorry but there is nothing we can do until you receive your order. You will need to receive the order first and then return it (in accordance with our return policy) for a refund. If your order has been shipped out, then we are unable to refund your cost of shipping and handling fee. If a package delivery is refused by the customer and sent back to us for any reason, the returned shipping cost will be automatically deducted from the customer's Store Credit or Refund.


Same Day Shipping

Most orders placed by 2:00 PM (Pacific Time) / 5:00 PM (Eastern Time), (Monday-Friday) will usually ship the same day. Incorrect billing and/or shipping information may cause shipping delays, as information must be verified.

Your order can be delayed if you leave a note in the comment box like "no signature required" or "leave it on the doorstep/garage if no one is home" or "leave it with our neighbor if no one's home" We do not put those memos on the shipping label.

Same day shipping DOES NOT apply to:

  • Orders placed on Saturdays, Sundays or Holidays.
  • International Orders.
  • Orders shipped via postal service.
  • Orders shipped to a PO Box, Hawaii, Alaska, Puerto Rico, Guam, Northern Mariana Island, APO / FPO military addresses or any of the US Territories, please allow us an additional 1-2 days to ship your order.

Shipping & Handling

Shipping and handling charges are calculated based on the method of shipping you selected, location and the number of items in your shopping basket. After you enter all the required information in your shopping basket, it will automatically calculate your shipping and handling fee to ship your order. For this reason it is not possible for us to tell you the shipping costs for your order until you enter all the required information. The first screen you will see when you click on the 'buy it now' button is the shopping basket page which will present you to enter your zip code, country and shipping options. After you choose your shipping option, you'll see the total amount you need to be charged.

Shipping days do not include weekends or holidays.

US Ground / USPS Mail

  • Estimated delivery time will be approximately 1 to 5 business days for most cities.
  • The delivery time to APO/FPO addresses varies dramatically.
  • Shipping and Handling Fee will be automatically calculated by destination.

3 Day Air

  • Estimated delivery time will be approximately 3 to 4 business days for most cities.
  • Shipping and Handling Fee will be automatically calculated by destination.

2nd Day Air

  • Estimated delivery time will be approximately 2 to 3 business days for most cities.
  • Shipping and Handling Fee will be automatically calculated by destination.

Next Day Air

  • Estimated delivery time will be approximately 1 to 2 business days for most cities.
  • Shipping and Handling Fee will be automatically calculated by destination.

US Postal Service - International Priority

  • Estimated delivery time will be approximately 5 to 10 business days for most countries.
  • Shipping and Handling Fee will be automatically calculated by destination.

US Postal Service - International EMS

  • Estimated delivery time will be approximately 3 to 7 business days for most countries.
  • Shipping and Handling Fee will be automatically calculated by destination.

We do not ship with "No Signature Required" (If you want your package with "Signature Required" the additional fee might be added). Packages cannot be left with a note. Customer is responsible for all destination problems and costs (i.e. incorrect shipping address, absence of the recipient, duty for international customers, etc.).

Shipping Delays

Delivery schedule date is not guaranteed for the delays due to insufficient information provided by customer terrorism, riots, strikes or other labor disputes civil unrest disruptions in air or ground transportation networks and natural disasters, such as violent storms, earthquake, floods and etc. Incorrect billing and/or shipping information may cause shipping delays, as information must be verified.


Return Policy

Your complete satisfaction is our primary goal and everything we sell is refundable or exchangeable within the first 14 days of delivery unless you open and use them.  All sales are final after fourteen days of delivery made.

The item you want to return should be unopened and unused in new condition with original packaging and accessories of all parts. We do not refund or exchange on any item that has been used and opened. Shipping and handling fees are not refundable. Returns will not qualify for credit without authorization from our customer service representatives. Jewelries ,hair and beauty accessories are not refundable.

If your return or exchange is the result of our error we give you full return with shipping charge. We will also provide free return shipping in this case.

Return and Exchange Procedures

1. Request your return/exhchange underneath below.
2. In your request include your order number written on the top of your invoice and the reason you want to return or exchange with the name of the product you want to exchange with.
3. Wait until we email you to give authorization. Normally it takes 2-3business days.
4. Please include a copy of the email that authorized your return or exchange with your order number.
5. Insure shipping method as we can not be responsible for lost and misdirected return shipments.
6. Once we receive your return we will credit your account or send the item desired to exchange within 5 business days.

Below is our address you can return:

BeCleo.com
5042 Wilshire Blvd. #145,
Los Angeles, CA 90036


Fraud & Theft

People who do Credit Card Fraud and Theft of Our Merchandise will be prosecuted to the fullest extent of the law.


Address: 5042 Wilshire Blvd. #145, Los Angeles, CA 90036
Copyright © 2014 BeCleo. All rights reserved.